All MagicStoneTM instruments are handmade to order. We will ship your items as soon as possible, but please allow 5 business days to allow for processing time, and additional 2-3 business days for custom engraving and painting. There may be other delays due to unforeseen circumstances. Pre-orders and backorders will ship as soon as the products are available to ship. If we anticipate a longer lead time, it will be noted in the item description, such as the preorder items. If you have any questions about the lead time on a specific item, please contact us at firstname.lastname@example.org with your questions. All sales are in US Dollars.
You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
If you are offered insurance, but do not accept it, we cannot be held responsible for damaged, lost, or stolen packages. Upon receiving the items, please verify the quantity and condition of all contents. If you are missing any items or if the item(s) arrived damaged, please contact us within 48 hours of receipt. After 48 hours of receipt, no replacements will be offered.
We ship via USPS or UPS. We are unable to ship prefilled Clipper® lighters to HI, AK or by air anywhere. They will go by surface transportation only within the lower 48.
At this time we don’t ship internationally, except to Canada.